Recently, many users have reported that when entering a one-time password of Google Authenticator in Bainance, they encounter the error that the password is incorrect, while the password is correct. In this article, we will teach you how to solve this problem.
Bainance Exchange is the largest and most popular digital currency exchange in the world. This exchange is also very popular among Iranian traders.
Due to the importance of security issues in Bainance, users of this exchange use the 2-factor authentication (2FA) feature to log in to their accounts as well as withdraw assets. The software used for this purpose is Google Authenticator. This software generates a sixty-second one-time password to log in to various user accounts.
Using two-factor authentication, the user enters their password once and is required to enter the one-time use code of the Google Authenticator software once. In this way, if the user password is hacked, it will still not be possible to access the account without the Google Authenticator password, and for this reason, this feature plays an important role in securing the account and preventing theft and phishing. To learn how to activate two-factor authentication in Bainance, you can read the article “Complete Bainance Exchange Training”.
Note that two-factor authentication in Bainance is done in two ways; SMS and Google Authenticator software. Due to international sanctions, it is strongly recommended that you do not use SMS for two-factor verification, and Google software is the best way to do this.
But recently, some users have had problems logging in to the Bainance account with this software. There have been many reports from digital users in the comments and stacks section on this issue, and for this reason, we decided to explain how to solve this problem in this article.
What is the problem of two-factor verification error?
To log in to Bainance, you must first enter your username (email) and password. If the input data is correct, on the Security Verification page, Bainance will ask you to enter a two-factor authentication code. But after entering the code, you may encounter this message:
Bainance warns that the code entered is incorrect. However, the code is exactly what is stated in the Google Authenticator software. The reason for this is usually that software time is not synchronized.
Sync time in Google Authenticator
The Google Authenticator password is displayed on your phone when the time is not synchronized, but when you enter it, the password system is considered expired. To solve this problem, refer to the Settings section in Google Authenticator software. Then select “Time correction for codes” and click “Sync now”. Wait a few seconds for the operation to be completed.
By following these steps, Bainance scheduling will be matched to Google Authenticator and the two-factor error problem will be solved.
If the problem persists, you can also use these methods:
- Put your browser in Incognito mode. Incognito is a tab in the Chrome browser that you can access by pressing Ctrl + Shift + N. This tab does not take into account previous cookies, so you can use it to fix some errors. Incognito Fever is only for Google Chrome; But there are similar functions in other browsers. In Internet Explorer, the “INprivate” window and in Firefox “New secret window” have the same effect.
- Clearing the cache and browser cookie can also help fix this error.
- Finally, using Bainance mobile software instead of a website can also be a good solution to this problem.
You can report similar problems in the comments section and get help from other users to fix it. You can also share it with others if you use a solution to similar problems in Bainance.